[BC] guide, screen settings
My screen froze, so I needed to reset and I unplugged the the Optik box. When I plugged it back in, I reset the system and everything with the picture is messed up. The picture was weird and the guide...
View ArticleErroneous account info on my DSL only account.
I have an active landline phone number and address tied into my account that does not belong to me. I called Telus 7 or 8 times already to have the info removed from my account, but Telus does not seem...
View Article[AB] Having trouble opening port V1000H
So I've been trying to open my port and kept failing. It's getting so frustrating and I dont know what Im doing wrong because I've read all the stuff I need to open my port but still fails everytime I...
View Article[BC] Bridge Mode for Actiontec V2000
The Telus installer will arrive tomorrow to install Internet 50. We are not getting TV. Will the tech put the Actiontec V2000 into bridge mode for us? Don't want to have to reconfigure the whole...
View Article[Mobility] No text to renew my minutes this month
Every month I get a text saying I have 5 days to renew my minutes. I didn't this month. I almost missed the deadline to keep $50 worth of minutes. Are they not reminding anymore?
View ArticleUpgrades in Smithers??
For quite some time, I knew that Smithers was limited to 6 Mbit/s due to lack of infrastructure and/or due to population. While doing laundry at my folks place, I decided to do a speed test and I was...
View Article[ON] Disaapointed with Telus mobility
Today I asked to upgrade my iPhone 5s. they told me to go to a store, they reserved for me. The agent never told me Id have to go on a $70 plan monthly. After 2 hours no luck.
View ArticleTelus Peering Is Garbage
So, the previous administrators here (all wise and smart as a polished rock) decided to sign up my new company to a 7 year contract. I can't even get my VP proper youtube streaming; so after tearing...
View ArticleHow to check what speed the Actiontec is synced at?
How do you check what speed the Actiontec V1000H is synced at in the router configuration page? Where do you go to check it, after logging in as admin?
View ArticleIP address location
I live downtown Vancouver BC. In the past my modem IP address location was Burnaby BC now my modem IP location says Saskatchewan. The reason I am wondering about this is our ping times have increased...
View ArticleGuide search speed
When we pull up the channel guide and flip through the channels it is slower than slow. Is there a way to adjust the speed of the guide? Fresh batteries in the remote, nothing obstruction the remote to...
View ArticleSpeedtest showing 20 mbps down, 6.5 mbps up?!?
Haven't run speedtest lately, just tried and was surprised to see 6 mbps up. I've never seen that before, usually it's around 24 down and 2.75 up. Is anyone else experiencing this?
View ArticleHigh latency in games lately.
I'm not sure if this is a Telus issue or not.. but lately i have pinging 95-110 to California game servers. and since i play csgo competitively this is really bad.. just 1-2 weeks ago i was pinging...
View ArticleTelus Business internet?
Hey all, just wondering if what I see on the telus website is correct for business plans? Seems the highest speed available is 25/5 which is lame. I need a static ip so the 50/10 home plan not an...
View Article[ALL] Upload speed increase
telus 25 Mbits package - upload speed has now been increased from 2.5 to 5.0 Mbits
View Article[AB] OPTIK tv Switching from Cat6 to HPNA
I have RG6 with compression connectors and Cat6 ran to where my TV is. I am currently using the Cat6 but would like to try out the HPNA connection and use the cat6 to run some other stuff, but avoid...
View ArticleSNR check request?
I was wondering if someone could check into the downstream attenuation level at my address? There is DSL installed in the business downstairs from me, so I am curious to know what to expect before my...
View Article[ALL] overage fee's? just pondering
Per old thread of: https://secure.dslreports.com/forum/r28582005-AB-Telus-enforcing-bandwidth-limits-now- . Noticed that Telus has added a new footnote to the Internet plan's page. Just on the main...
View ArticleHaving Some Issues With AC Routers On Optik Setup
Some of you know I use an ALU or bridged Actiontec with a Netgear WNDR4000 router. This setup works perfectly, save for the WLAN multicast flooding (oh well.) I've tried a couple of AC routers to...
View ArticleThinking of switching back to Telus, got a few questions
I'm thinking about switching back from Shaw to Telus. The DSL internet service in my area was pretty bad when I left Telus, but I understand that it has improved a great deal now with the local...
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