Should be elegible for 250/950 if you want I suppose. I'm running into an error on my end seeing the options for upgrade, but my bill just came in with partial cancellation adjustments, and a new(lower) price for the 250 and unlimited appears to be free now.
Edit: I can't order because the system thinks I'm only eligible for DSL speeds....
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Appears Abbotsford is on the new billing system now
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[BC] Billing
Always use on line for my Telus billing.
This month they had billing troubles for those between August 1 to 10.
Generated late yesterday August 18.
Looking at billing details it shows last months bill not paid(It was)
but states this months bill and to be paid by July 31st.I suppose they must mean pay by July 31st 2019 because this years is long gone. ?
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Price increase Internet 15 copper Oct 1 2018
https://www.telus.com/en/bc/support/article/internet-service-updates
Posted August 23, 2018
Internet 15 Plan
Starting on October 1, 2018, the regular monthly rate for TELUS Internet 15 plan will increase by $2 per month.
To learn more about our Internet plans, visit telus.com/internet
To see an electronic copy of your TELUS Home Services bill, log in to My TELUS and select View bill details in the Home Services section. Internet 15 copper, went up $3 in July 2017
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Rent increase OptikTV 4K rental box Oct 1 2018
https://www.telus.com/en/bc/support/article/optik-tv-service-updates
OPTIK TV service rates updates
Posted August 23, 2018
Optik TV equipment rental rate update
Starting on October 1, 2018, the regular monthly rental rate for an Optik TV 4K wireless digital box will increase by $2 per month.
There will be no change in rate for 4K wireless digital boxes that have been provided as a free rental.
To learn more about TELUS Optik TV, visit telus.com/optiktv
To see an electronic copy of your TELUS Home Services bill, log in to My TELUS and select View bill details in the Home Services section.
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[AB] System automatically downgrading Internet 100 users to 75??
Anyone else with bonded lines experiencing this with Telus?
4 months ago I upgraded to Internet 100 from 50 and all was good.
Then this week I was automatically 'downgraded' to Internet 75 without any notice (I checked all the notes on my bills. Nothing was said) and the bill amount is the same as internet 100.
The reps I talked to said that the system is downgrading everyone to 75 on VDSL ports as their systems cannot handle everyone being on 100 or greater on copper. Is this at all true? I'm slightly confused. I thought Telus had one of the best systems in western Canada?
If someone has any info can you please shine some light on this.
Thank you
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[BC] T3200M two six pin jacks
TELUS Technician connected two pairs of wires to this modem.
Two center pins of both 6 pin connectors are being used.
The two connectors were marked one and two. #1 is connected to DSL1
and #2 to DSL2.
First Question: I would like to know if DSL1 and DSL2 can be reversed?
Second Question? Is the center two pins polarity sensitive?
I am replacing and making new cable and following the colour and respective pin
numbers to the exact match. Just curious what matters and what does not.
Thank you.
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Firmware for Telus ZyXEL P873HNUP Gigabit Router non-Hacked 402374
Anyone have a firmware image for the ZyXEL P873HNUP modem, specifically as supplied by Telus?
This is a bonded dual DSL modem, a rare beast.
Mine is in perfect condition, but needs a firmware load. I am not a Telus customer,
and ZyXEL support won't supply an image except through Telus.
There are some sketchy firmware images on the net. I know it uses two Broadcom BCM6368 chips.
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Telus gig internet - 1 TB limit. -- anyway to get unlimited?
We have a pretty busy house, downloading games on steam and streaming and all that kinda stuff.
for the last few months we've hit the max usage limit, and maxed out the over limit fee of $45 (~251GB over last time)
Other than dropping down to 300, is there any way to get our unlimited back? We never went past 1.4TB, heck half the time we didn't go over at all.. but having super fast internet means I'm now using online backups and that sorta stuff. Right now Telus is getting $135 out of us already for internet and another $115 for TV.
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Moved to a new city. Speed is bad compared to where I came from.
So I have moved recently. In Abbotsford I had 300 internet and in Kamloops I have 300 internet.
Abbotsford always tested at 330/330
Kamloops I'm always around 300 upload, but my download is all over the place.
I kept all my original equipment except the ONT. Is this a saturation issue? or something else?
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Is Telus "Webspace" still supported? (Kind of a long, boring post)
* In the beginning, there was space... WebSpace!
Got that 100MB thing included with my account a bazillion years ago (don't see it mentioned with the latest plans), and I've used it over the years to keep pictures I link to in forums, files I access while away from home, that kind of stuff. Worked fine under 98SE with Firefox's FTP add-on FireFTP.
* Let's get technical, technical... (Sing along, Olivia!)
Then I went and switched to Linux (if it makes any difference). Used one of its FTP programs, no problem. One day I tried to update an HTML file I keep there (just a list of my favourite links), and afterwards I couldn't access it in the browser. Seems Linux does a "permissions" thing with its files. Checked the server version's attributes and found it different than the other files there.
* Heh, heh... oops.
Instead of changing it locally and then re-uploading, I tried the right-click "Change attributes" function in the FTP program to do it directly. Seemed to work okay; made the bits match, told it to save. Then I found a spelling error in the file that messed up the links, saved (downloaded) and edited the "current" version and tried to reupload. Telus wouldn't let me. It's been months since this all happened (I try now and then, hoping it might "fix itself"), but it was probably the same error I get now when trying to FTP into it.
- Connected to www3.telus.net:21
- 220 Welcome to www3.telus.net.
- USER xxxxxxxx
- 331 Please specify the password.
- PASS xxxx
- 500 OOPS: cannot change directory:/Home/it/(some numbers)
- Disconnecting from site www3.telus.net
I can still look at, download, and follow the links in my files, but I can't upload, delete, modify, or otherwise access them. I went back to my 98SE machine, and can't access from the old FireFTP either.
If I go to the Telus interface at http://www3.telus.net/cgi-shared/filemgr.cgi , I can still log in, so the user/password is good, but instead of seeing my files, I see:
[att=1]
"public_html" is not clickable (I'm sure it used to be).
Delete or Rename just gives errors,
None of those picture boxes have any content.
Seems like a non-functional ghost town
* Have I babbled away long enough?
My theory is that the Telus server didn't like the CHMOD command that Linux sent it to change the permissions on that file, and it has somehow disabled my entire folder.
The big question is, do the Telus CSRs (If I sit on hold for a few hours, or wait for the 157 calls ahead of me on Chat to finish) know the first thing about Webspace, or are they too busy selling overpriced fiber and TV to people who really don't need it? Is Webspace still supported, or is it "Abandonware"... IE: it works until it breaks, then you're screwed?
It's not horribly critical that I get it back. I think I have most of those files locally, and I've been experimenting with Google Drive, but the Telus version is MUCH easier to work with, if it can be saved.
* Th-th-th-that's all folks!
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new phones unlock inquiry
I have a BlackBerry KeyOne unopened that is a warranty replacement. I am going ro sell it unopened to upgrade to KeyTwo.
Are Telus’ new phones shipped unlocked or do I still have to call in for a code? This phone was sent by their warrantied phone insurer. Thanks.
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[BC] TELUS mail/webmail.
Just found out I am not receiving email from someone using VPN.
I am using MS Office 2007 or even TELUS Web-mail. Nothing.
Although looks like G mail works fine. Is it something with TELUS not allowing encryption on their email network?
I called support and Goggled the problem but nothing fruitful came out of it.
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Telus price increases
Telus recently increased the price of the 150 and 300Mbit internet plans. If you signed up for a 2 year contract prior to the price increase, will you still be paying the old fee or is price protection not part of the 2 year contract?
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Can't connect to devices
Greetings,
I've already tried asking this in the Telus Neighbourhood.
For the previous six (or so) modems I've had from Telus, I've been able to access wireless devices on the same network. For example, with the Actiontec V1000H I could connect to my BlackBerry Z10 or PlayBook. Telus has replaced the modem with the T3200M, and now I can't connect to my Wi-Fi devices.
I can still connect to my wired Network Attached Storage, which has a static IP.
There haven't been any other changes, except the modem. I used to be able to connect to my devices by typing in the network name in Uniform Naming Convention format into the address bar in File Explorer. Now I'm getting an error message saying "Windows cannot access \\Z10".
Telus hasn't been any help.
How can I find out why the T3200M isn't allowing me to see these devices on my network?
Thanks,
Shane.
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[BC] Anyone had problems with the T3200M?
I got my fibre service hooked up yesterday but the internet has been very fast but intermittent.
Wireless will work for a while but then it will just randomly crap out. When I go to my desktop internet doesn't work there either. I found disabling ipv6 makes it last longer but it will still eventually crap out.
The lights (internet & wifi) stay on/lit during this whole time. Resetting the T3200M makes it come back and it'll be OK for a while.
I've read about the firmware update requiring a factory reset, so I've done that thinking the firmware probably updated. However, it worked about 1.5 hours and just a few minutes ago I had to reset it again.
The firmware shown is 31.164L.08, is that the most current? Anyone else have tips before I call in to Telus?
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Re: Delete
Delete
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Telus 50 - 12 up at old location, 7 at new location
I moved about 7 minutes away to a new house, my connection at my new location is very good and stable but I am quite disappointed with the 7 mbps upload, when I was getting 12 at my old house. Just curious why the variance? When i do speedtests its like its being throttled. I went into the chat and the guy really didnt want to do anything, he wanted to send a tech and then finally said he will check some things, but during his testing he rebooted the modem and i got disconnected with no change.
Do i have any options here, or do i have to live with them throttling me down to 7 up?
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BC Telus Purefibre experience (Overall Extremely Happy! SFP install)
It's been about two years since I started submitting the requests to Telus to install fibre in my neighbourhood. I'd been disappointed to see that we were 300m outside of Telus' 2018 planned installation area. I had a local Lecdor contractor approach me around April of this year, and we began the process with the Strata.
After a few months, meetings, and onsite inspections the installation was completed last week. (Be prepared for confusion when dates and fibre pulls will happen, this was *VERY* poorly communicated and resulted in the fibre pull techs being here for a week instead of the planned '3 days.' In their defence, our 12-year-old conduits were poorly installed by a sub-contractor with 90 degree bends in them.)
I was able to request an install right away on the Thursday. I'd read all the reports and I'd seen the (terrible) install done at my neighbour's condo.
The Telus technician showed up on time, and began to unbox the ONT hardware that was aptly described in sizing as "a frozen package of grocery store lasagne for a family of four." As well as the router I sure as heck wasn't going to use after he left.
I said to him, "I wish you guys had an SFP for this instead of that massive ONT. "
My jaw hit the floor when he said, "I have one in my Truck! It plugs into the back of one of our newer, advanced modems." He took one look in my front hall closet (where the demarc is) and said, "You won't have a problem with this." I happen to have a Cisco SG300-10 which has two SFP ports in it. (I recall purchasing this switch years ago thinking, "I'll never use fibre or SFP's.")
He installed the SFP into the Telus modem, did his diagnostics, to prove that the connection worked, and his benchmark tools got about 300Mbps consistently. I then plugged it into the SFP port on the Cisco switch and had to do some network re-jigging as my current firewall; the Ubiquiti ER-X only has copper.
[For those that care. I set up a private, isolated, VLAN from the SFP port to another port that I then plugged the EdgeRouter into, a quick temporary fix. Which then connects back into the switch. Kludgy but it will suffice until an ER-4 is available.]
I re-ran the benchmarks, after making sure I'd enabled hardware offload on the ER-X. 330Mbps both ways, a 10% performance increase over the Telus Router! (Likely QoS, see disclaimer below)
Things I learned:
1) I don't think you can just run out to fs.com and buy your own SFP to GPON converter ($150 Canadian BTW), the one I received is from Nokia. He had to scan a QRcode on it and register it for the Head Office OLT to use it. (That's what the tech said, but if someone knows differently, please chime in!)
2) SFP isn't available on all networks he said, only recent installs. (I may have misunderstood from what he might have meant was, "It's only recently available.")
3) He recommended, and I agreed, to keep the router (not the 'frozen lasagne' ONT) for "testing, diagnostic and 'proof' for troubleshooting in the future." It's in the box, on a shelf.
4) the OLT SFP package said, "GPON ONT SFP (G-010S-A)"
5) There are a lot of new acronyms when researching Fibre, I knew nothing about this until a month ago, acronym mistakes may have been made in this post.
6) Bad splices are frequent, he had to re-splice the one in my maintenance room after re-doing the one in my condo 3 times.
As full disclosure, I will *ONLY* use this connection for Internet, I will not (at least for a while) use this for phone or TV. That will require some very special firewall configurations as well as make my internet run slower when the TV is on!
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is telus turning off 100+ VDSL bonding?
I've been away on for a while.. getting back, notice my internet seems slower.
Last november or so, I got +100MB via bounded vdsl.. wound up getting a T2200M... worked great.
From post last year - I was getting this on the modem..
Traffic Type: PTM
Aggregate Line Rate - Upstream (Kbps): 35838
Aggregate Line Rate - Downstream (Kbps): 131262
Now, I'm getting
Traffic Type: PTM
Aggregate Line Rate - Upstream (Kbps): 22656
Aggregate Line Rate - Downstream (Kbps): 88058
Seems like they chopped like 40 MB off?
Also my bill went from --
TELUS Internet 75 to 100 (included
data:1024GB)
$85.00
to
TELUS Internet 75 (included data:550GB)
$80.00
So they cut me off by 40 MB lowered the bill by $5?
Any idea?
Sean
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Kissing dreams of Fiber goodbye
SO I live in a Coop in Richmond and heard a rumor from a telus tech Telus is delaying Fiber role outs to MDU as they havent been able to get a return on investment unless tenants sign up for at least Internet 25 which means My dreams of getting Gigabit speeds are over :(
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