After working perfectly for the past 1 1/2 years (with 8 months of uptime until today) my TTV multicast inexplicably stopped working sometime in the last 36 hours. Anyone else with port1 bridge and their own router had any difficulties recently? Everything works fine plugged directly into the T3200 so my next task (after more coffee) is digging out a switch that supports port mirroring and grabbing a wireshark capture to see if there's anything obvious.
Basic info incase anyone is interested:
T3200>EdgerouterX>Separate TV VLAN on switch>STB
Firewall rules and IGMP proxy in place for 10.0.0.0/8 and 207.0.0.0/8 (some posts mentioned 209.0.0.0/8, which I added, but no difference).
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[AB] Telus IGMP settings changed?
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Are these modem line stats "normal"?
The connection is 75 Mbps bonded.
I'm wondering specifically about the following:
Retrains
Loss of Signal Link Failure
Unavailable Seconds
Near End CRC Errors
Near End RS FEC
I had Telus at my home to investigate some issues on one of the lines, specifically, a bunch of intermittent (bursty) CRC errors on line 2. After Telus left, there were no retrains and no CRC errors for a few days, then a "burst" of two retrains with accompanying CRC errors. Those counters have been steady. The FEC errors have been creeping up steadily. They seem to be independent of the retrains and CRC errors. My home is quite far from the DSLAM.
Firmware Version: 31.164L.10
Model Number: T3200M
Downstream Rate: 92157Kbps
Upstream Rate: 19448Kbps
Line 1 Status
Connection Status
Telus Broadband: Connected
Internet Service Provider: Connected
PPP Parameter Status
User Name: N/A
PPP Type: N/A
LCP State: DOWN
IPCP State: DOWN
Authentication Failures: 0
Session Time: 0 Days, 00H:00M:00S
Packets Sent: N/A
Packets Received: N/A
Modem Uptime: 0 Days, 00H:00M:00S
PPP Mode: N/A
DSL Link Status
Broadband Mode Setting: MULTIMODE
Broadband Negotiated Mode: VDSL2 - 17A
DSL Link Uptime: 3 Days, 17H:15M:42S
Retrains: 2
Retrains in Last 24 Hours: 0
Loss of Power Link Failures: 0
Loss of Signal Link Failure: 2
Loss of Margin Link Failure: 0
Link Train Errors: 0
Unavailable Seconds: 130
Transport Status
VPI: N/A
VCI: N/A
ATM QoS class: N/A
Packets Sent: 115749
Packets Received: 11378527
Error Packets Sent: 0
Error Packets Received: 0
30 Minute Discarded Packets Upstream: 0
30 Minute Discarded Packets Downstream: 0
Channel Status
Channel Type: Interleaved
Near End CRC Errors: 1136
Far End CRC: 0
30 Minute Near End CRC: 0
30 Minute Far End CRC: 0
Near End RS FEC: 60839
Far End RS FEC: 184
30 Minute Near End FEC: 57
30 Minutes Far End FEC: 0
Levels Downstream Upstream
Line Rate: 46072 Kbps 9725 Kbps
Attainable Line Rate: 49102 Kbps 13252 Kbps
SNR: 6.4 dB 9.3 dB
Attenuation: (DS1)19.8,(DS2)51.6 dB (US1)8.9,(US2)42.5,(US3)63.3 dB
Power: 14.5 dBm 11.5 dBm
Line 2 Status
Connection Status
Telus Broadband: Connected
Internet Service Provider: Connected
PPP Parameter Status
User Name: N/A
PPP Type: N/A
LCP State: DOWN
IPCP State: DOWN
Authentication Failures: 0
Session Time: 0 Days, 00H:00M:00S
Packets Sent: N/A
Packets Received: N/A
Modem Uptime: 0 Days, 00H:00M:00S
PPP Mode: N/A
DSL Link Status
Broadband Mode Setting: MULTIMODE
Broadband Negotiated Mode: VDSL2 - 17A
DSL Link Uptime: 3 Days, 17H:18M:16S
Retrains: 2
Retrains in Last 24 Hours: 0
Loss of Power Link Failures: 0
Loss of Signal Link Failure: 2
Loss of Margin Link Failure: 0
Link Train Errors: 0
Unavailable Seconds: 128
Transport Status
VPI: N/A
VCI: N/A
ATM QoS class: N/A
Packets Sent: 115789
Packets Received: 11378583
Error Packets Sent: 0
Error Packets Received: 0
30 Minute Discarded Packets Upstream: 0
30 Minute Discarded Packets Downstream: 0
Channel Status
Channel Type: Interleaved
Near End CRC Errors: 1117
Far End CRC: 0
30 Minute Near End CRC: 0
30 Minute Far End CRC: 0
Near End RS FEC: 56505
Far End RS FEC: 22
30 Minute Near End FEC: 36
30 Minutes Far End FEC: 0
Levels Downstream Upstream
Line Rate: 46066 Kbps 9724 Kbps
Attainable Line Rate: 51750 Kbps 10136 Kbps
SNR: 7.3 dB 6.2 dB
Attenuation: (DS1)19.9,(DS2)51.9 dB (US1)8.5,(US2)42.4,(US3)63.5 dB
Power: 14.5 dBm 11.4 dBm
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Well I tried the Gigabit. Not really worth it.
I guess there is a speed that's not useful anymore, and that's the limit. It seems like even Steam can't quite push the full connection consistently. (75MB/s)
I can't even get a speedtest to hit anything over 700 or so, except Fast.com and downloading torrents will do it. Plus no unlimited, and the extra expense. I'm going back to 300/300.
[att=2]
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[Phone] Telus allows spoofed bullshit #'s and scammers: How do you stop it?
How does telus protect seniors and others from spoofed numbers and scammers that phone every frigging day?
4am some goof trying to scam a 72 year old lady.
Is there a way to stop that shit?
:mad:
604-145-1005? really?
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[AB] Bonded Internet 75 - line not 100% stable
So I upgraded from bonded 50 to bonded 75 (it was a free upgrade price wise) and ever since i did that i've had some major issues with my connection all of a sudden dropping or slowing to a crawl. Some details:
- I had no issues at all when I had the 50 profile
- I have a T3200 modem and the TELUS boosters (been having issues logging into the My WIFI app to setup the boosters, separate problem and it's not my creds)
- The problem happens with both WIFI and hard wired connections
- Called TELUS, the tech I spoke to pretty much was no help (no fault of his, first line of defense i guess). He did the usual stuff, reset this and adjusted that.
- I have tried obviously doing a hard reset of the modem. But that is the extent of my troubleshooting. Difficult to troubleshoot since it's a sporadic problem.
- One thing I was going to try was revert to a single DSL line and see if the issue persists. But have not tried that yet.
- I know the technician who did the upgrade had to switch me to another port. Didn't ask why but I know he did.
Can anyone help me out, I would really appreciate it. It's so hard to wait 60+ minutes for a tech on the phone. I am fairly tech savy and shouldn't have any issues following some troubleshooting guidelines...
Thanks,
Abdul
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Telus PureFibre and SonicWall Routers
Hi All,
I've been assisting someone that signed up for Telus PureFibre yesterday. They have a business account and a static IP. When it was setup, it worked while the Telus technician was onsite, and for about 25 minutes thereafter, until their connection stopped responding. We discovered that disconnecting and re-connecting the WAN cable from the SonicWall would make the connection work.
If left unattended, the connection would work for about 20 - 40 minutes, then stop for about 3 hours, and start working for another 20 - 40 minutes.
Previously, on Telus copper, they used this SonicWall without a glitch.
Their configuration is:
Telus PureFibre > Alcatel-Lucent Modem > Sonicwall TZ 105 Firewall
Doing some research, I came across some similar issues, but unable to find the resolution:
https://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-Fibre-Internet-w-3rd-Party-Firewall-non-telus/td-p/59109
(one more link I'm digging up...)
I found this SonicWall article that SEEMS to cover this issue:
https://www.sonicwall.com/en-us/support/knowledge-base/170505449739964
However, in my case, when running the packet capture, the source IP for the ARPs showed as 0.0.0.0
Is anyone aware of what settings can be used to make the SonicWall compatible with Telus network?
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WCB3000N: MOCA setting was locked by default, on option to enable
WCB3000N works well with T3200M modem/router, but less security without moca privacy password. Unfortunately, only T3200M could set moca privacy password, moca setting in WCB3000N seems locked by the manufacturer with firmware: v0.16.8.5.
If so, my neighbor could use another WCB3000N to connect T3200M in my home?
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is telus turning off 100+ VDSL bonding?
I've been away on for a while.. getting back, notice my internet seems slower.
Last november or so, I got +100MB via bounded vdsl.. wound up getting a T2200M... worked great.
From post last year - I was getting this on the modem..
Traffic Type: PTM
Aggregate Line Rate - Upstream (Kbps): 35838
Aggregate Line Rate - Downstream (Kbps): 131262
Now, I'm getting
Traffic Type: PTM
Aggregate Line Rate - Upstream (Kbps): 22656
Aggregate Line Rate - Downstream (Kbps): 88058
Seems like they chopped like 40 MB off?
Also my bill went from --
TELUS Internet 75 to 100 (included
data:1024GB)
$85.00
to
TELUS Internet 75 (included data:550GB)
$80.00
So they cut me off by 40 MB lowered the bill by $5?
Any idea?
Sean
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How to contact Telus?
I'm a past Telus internet/TV customer, but on Shaw cable for the last 2 years due to the lack of high-speed fibre service from Telus in my neighbourhood. Telus is finally installing fibre on my street, but it doesn't look like they'll be ready by the end of the month when my current Shaw deal runs out and I have to make a renewal decision. I've asked Telus a couple of times in the last 2 years to tell me when fibre service is available, but they haven't contacted me, except for the guy that came to the door to get permission for them to string fibre to the house when they get around to it.
I thought I would just call Telus and ask if there's some way I can find out what package pricing they will offer with fibre, and whether I could set up a transition deal in advance if that service won't be here for a few months.
But it appears to be impossible to contact Telus about this. The phone number for Internet Service goes down a rathole of a voice response system that will only tell me "Ok, you want phone features. The wait to talk to an agent is currently over 1 hr.....". I tried Chat, but the only topics it offers are Technical Support for phone/internet/TV or billing enquiries.
Any suggestions? So far this isn't impressing me much with Telus...
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Fibre in suite then copper for all services ?
I currently have Optik TV, Internet 50 and home phone with Telus. My internet was upgraded one year ago to 50 bonded, the fastest available in my building, to "fix" the problem of TV channels suddenly not available. If anything the problem is now worse with channels suddenly stopping for minutes almost every day. This is intermittent.
Recently a tech came to check and ran some diagnostics and said every looks fine. He suggested the only way to fix the issue is to switch to fibre. I have fibre into my suite but because of the layout the installation will include drilling holes and running the fibre along the ceiling which I am not excited about.
He suggested he could use the fibre connection and then the existing copper within my suite. Is this standard and would it likely solve my problem?
Also the existing modem and PVR are close to my computer with the TV using a WiFi box12 feet away and so there will still not be a direct connection. I am just wondering what if any my options are?
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[BC] Business Fibre Internet, does telus still block http, https ports
Does anyone know if these plans allow for incoming port 80 and 443 traffic ?
https://www.telus.com/en/bc/business/internet/office-internet/find-your-plan
The wording "managed" in the description leads me to think they do, but don't really know.
$ 105 / mo for symmetrical 300/300 is tempting. :p
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[AB] What to consider in move from Shaw to Telus Fiber
I have been using Shaw for years, and am currently on 300/20 and reasonably satisfied. Shaw Contacted me to sign a new contract for 2 years at a deal (65$ x 24) but given that Telus pure Fiber (300/300) is just now available in my area, I would much prefer that. I understand the advantages of the extra upload and lower jitter/gateway ping times. My Question is are there any other items to consider, any "gotchas."
I run a pfSense router and want that to continue. I have 2 dynamic IP addresses but could make do with a single. I do not use IP television at this point, nor do I expect to at any point soon. I do run a Plex server at home, and access home via OpenVPN client to a dynamically updated DNS name that I own. My Shaw modem is of course bridged with wifi disabled, as my wife is all Ubiquiti APs and want that to continue. usage is 4K Netflix, media downloads, some gaming, shared Plex usage, some remote VPN.
ignoring cost/upload performance/ping times, what should be considered when moving from Shaw 3/20 to Telus pureFiber 300/300?
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[Mobility] migrated to prepaid $3 plan, not on Mobility pages
Telus migrated all pay-as-you-go to a $3/month plan Oct 1. There is no info on the prepaid page, so I assume new customers cannot get it. https://www.telus.com/en/mobility/prepaid/plans/
I used to get $0.15/min with my Data 10 add-on, but I no longer see that. The $3 plan description at mobilesyrup says 5 mins and $0.60 extra min. Anyone know which it is?
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Kissing dreams of Fiber goodbye
SO I live in a Coop in Richmond and heard a rumor from a telus tech Telus is delaying Fiber role outs to MDU as they havent been able to get a return on investment unless tenants sign up for at least Internet 25 which means My dreams of getting Gigabit speeds are over :(
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It's baaaaaaaaaccck. 100+
said by uid://1878461 :Effective immediately Internet 100 can be sold to customers...
Bear in mind that you would have to qualify for about 50mbps+ per line, (I think 58? Not exactly sure.) not everyone that qualifies for 75 will qualify for 100.
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[BC] Anyone had problems with the T3200M?
I got my fibre service hooked up yesterday but the internet has been very fast but intermittent.
Wireless will work for a while but then it will just randomly crap out. When I go to my desktop internet doesn't work there either. I found disabling ipv6 makes it last longer but it will still eventually crap out.
The lights (internet & wifi) stay on/lit during this whole time. Resetting the T3200M makes it come back and it'll be OK for a while.
I've read about the firmware update requiring a factory reset, so I've done that thinking the firmware probably updated. However, it worked about 1.5 hours and just a few minutes ago I had to reset it again.
The firmware shown is 31.164L.08, is that the most current? Anyone else have tips before I call in to Telus?
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[AB] Mandatory Paperless billing? Your joking right?
I just received a notice that paper bills are now being discontinued!!
Fist, the CRTC passed legislation stating that they could not charge for paper bills, and now the holes are just up and saying they are not going to send bills at all!? What gives? Why is these days always about about what the company wants and not the customer? What, the CEO needs a new yacht and is cutting corners? No wonder they stopped the future is friendly campaign. It was all a lie. And to add insult to injury, there was a complaint on them and others back earlier in the year, and they are just letting me know now!! Im sure this was a calculated action so people would not bring attention to the case. Bunch of rats.
https://crtc.gc.ca/eng/archive/2018/lt180822.htm
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fibre cost
I live in down-town Vancouver in a high rise and was told there is fiber available in my area. Some people keep saying that it has been a problem in some areas for Telus to get fiber to tenants in buildings because the building's management/strata does not agree to fiber upgrade. What people aren't saying is that it costs anywhere from fifteen hundred dollars and up per suite for the upgrade, that can cost a building hundreds of thousands of dollars. So that is one big reason why there is a problem for many people to get fiber. I was told this by Telus.
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Well I tried the Gigabit. Not really worth it.
I guess there is a speed that's not useful anymore, and that's the limit. It seems like even Steam can't quite push the full connection consistently. (75MB/s)
I can't even get a speedtest to hit anything over 700 or so, except Fast.com and downloading torrents will do it. Plus no unlimited, and the extra expense. I'm going back to 300/300.
[att=2]
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Telus LTE-M network for internet of things
An item soon to be quite popular... Electronic bug scanners. :D
https://www.telus.com/en/about/news-and-events/media-releases/telus-ushers-in-next-generation-of-iot-connectivity-with-lte-m-network
TELUS ushers in next generation of IoT connectivity with LTE-M network
Purpose-built, 5G-ready LTE-M network is available today across Canada
Vancouver, B.C. – TELUS is announcing the launch of its LTE-M low-power wide-area (LPWA) network, which is live today and provides the most comprehensive LTE-M coverage in Canada. LTE-M coverage is available across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada, plus major centres in Manitoba.
The TELUS LTE-M network delivers a strong wireless connection to IoT devices while requiring minimal power for each transmission, helping to prolong the battery life of connected devices. This is crucial for large-scale IoT deployments and devices located in remote areas as it saves time and maintenance resources while increasing device uptime. Whether it is a sensor in a farmer’s field to measure precise rainfall accumulation or a mobile tracking device that reports the location of a shipping container as it crosses the country, the TELUS LTE-M network provides secure, reliable connectivity for IoT deployments of any size.
TELUS’ LTE-M network is built on licensed cellular standards-based technology, which offers a higher quality of service, greater reliability and carrier-grade security.
TELUS’ LTE-M network is designed to be fully compatible with 5G technologies and will support low-power wide-area IoT applications such as smart cities, logistics and agriculture well into the 5G future.
“TELUS is committed to empowering the IoT ecosystem in Canada, from providing connectivity with a world-class LTE-M network to supporting the companies and developers that will create the innovative IoT solutions of the future,” said Michael Cihra, TELUS VP of IoT. “TELUS’ network provides the most comprehensive LTE-M coverage in Canada, allowing for endless possibilities for IoT applications. We can’t wait to see how our customers and developer partners leverage that power to improve Canadians’ lives with IoT technologies.”
IoT developers will play a key role in bringing Canada’s IoT ecosystem to life and TELUS is launching several tools to help developers drive Canadian innovation. These tools include:
● TELUS LTE-M Starter Kit: this kit will enable developers and tech companies to rapidly prototype cellular connected IoT devices utilizing TELUS’s LTE-M network.
● TELUS LTE-M Asset Monitor: a certified device that can plug into existing applications on day one to collect data such as location, motion, and temperature.
● Certified LTE-M modules: a selection of low-cost LTE-M modules that are approved for use with the TELUS network to accelerate deployment.
Additionally, to promote the growth and success of the IoT industry in Canada, TELUS also announced the launch of the TELUS Technology Incubator. The Incubator’s first stream will focus on IoT startups and is operated in partnership with Calgary Technologies. Through the Incubator, TELUS will provide direct support to IoT startups, supplying access to both tools and industry experts to help bring their visions to life. Applications for the incubator will be open November 1 and more details can be found here.
Full details on the TELUS LTE-M network can be found at https://www.telus.com/en/bc/business/internet-of-things/low-power-wide-area https://www.telus.com/en/bc/business/internet-of-things/low-power-wide-area
Internet of Things
Low Power Wide Area Networks
With the number of connected devices increasing at an exponential rate, it's vital for cellular services to meet the specific application needs of the Internet of Things. TELUS is ushering in a new era of connectivity with a network purpose-built for IoT solutions. The TELUS LTE-M Low Power Wide Area (LPWA) Network offers everything you need to take your IoT solution further.
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