I received an email today from Telus about network upgrades in my area. I wasn't having slowdowns or ping issues, so I don't know how it benefits me. Has anyone else received one of these before? I'm currently getting 50mbps on a bonded connection. I called a few weeks ago to get them to beat Shaw's current offer but they told me I couldn't get 100mbps (then they gave me a deal I couldn't refused on the 50mbps plan I had). Maybe that's changed in the past few weeks? Here's the email (which was a little too vague for me to get how it benefits me... how does a network upgrade improve my wifi? lol!):
Dear ,
At TELUS, we are passionately committed to offering our customers the best and most reliable internet experience.
We have recently upgraded our network in your area and the connection that supports your home, to deliver an improved Internet experience. With this upgrade, you should notice the following improvements:
Better Internet speed consistency throughout the day
Faster response from websites
Fewer Internet or Wi-Fi interruptions
Tips to get even better performance.
Here are some tips to further optimize your Internet experience when using Wi-Fi connected devices around your home:
Tip 1: Minimize interference by keeping cordless telephones, microwaves, baby monitors, Bluetooth devices and wireless speakers at least 2-3 metres from your modem. Building materials such as concrete walls or heated floors can also interfere with your Wi-Fi speeds.
Tip 2: Keep in mind that your device, if older, may not be able to access your full Internet speed over Wi-Fi. If possible, connect your device or laptop directly to the modem with an Ethernet cable for the fastest connection speed.
Tip 3: Get the best Wi-Fi performance by using your devices as close as possible to your modem. Large living space? Expand your home wireless network's range with the TELUS Wi-Fi Plus extender.
For additional support please visit us online at telus.com/support
Our commitment to service excellence is demonstrated in everything we do. We listen to the needs of our customers and continually find ways to improve, making us #1 in customer service of any national communications provider1.
Thank you for being a TELUS customer. We are grateful for your business and we are committed to earning and keeping your loyalty through our amazing customer service.
If you have any questions, please contact us.
Regards,
Jason Macdonnell
Senior Vice President
Customer Solutions Delivery
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