For the last week or so I've been having DNS issues with Telus. Multiple packet captures show the V1000H simply dropping all DNS requests into it. normally this would be a "Oh that's not a huge deal, I will just point myself to another DNS server", but that isn't exactly possible on the Actiontec. This was more or less the last straw with fighting with this all-in-one box of frustration.
After being on hold for an hour, and talking to three different people trying to get a different modem, I was literally told "If you turn off the wireless on the V1000h it's just like a stand-alone modem", and "Just buy a new modem on ebay if you don't like the V1000h".
What sort of attitude is that towards a customer who is legitimately trying to make this service work with my existing network setup? I will be calling Shaw in the morning. This sort of customer service is ridiculous.
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