So I upgraded from bonded 50 to bonded 75 (it was a free upgrade price wise) and ever since i did that i've had some major issues with my connection all of a sudden dropping or slowing to a crawl. Some details:
- I had no issues at all when I had the 50 profile
- I have a T3200 modem and the TELUS boosters (been having issues logging into the My WIFI app to setup the boosters, separate problem and it's not my creds)
- The problem happens with both WIFI and hard wired connections
- Called TELUS, the tech I spoke to pretty much was no help (no fault of his, first line of defense i guess). He did the usual stuff, reset this and adjusted that.
- I have tried obviously doing a hard reset of the modem. But that is the extent of my troubleshooting. Difficult to troubleshoot since it's a sporadic problem.
- One thing I was going to try was revert to a single DSL line and see if the issue persists. But have not tried that yet.
- I know the technician who did the upgrade had to switch me to another port. Didn't ask why but I know he did.
Can anyone help me out, I would really appreciate it. It's so hard to wait 60+ minutes for a tech on the phone. I am fairly tech savy and shouldn't have any issues following some troubleshooting guidelines...
Thanks,
Abdul
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