The new "Telus v2" team seems to have lost access to calling anyone on the technical support side above them, delegating the issue to truck rolls. The reason for my call was the Telus DHCP server on ipv4,6 seems to have rate limited me and I can't clear my leases anymore because registerdevice.telus.com is broken. Meanwhile both help desk support agents tried to access the Telus modem over IP and were completely puzzled why it wasn't working...
Any tips beyond calling in post 12AM EST to get a resolution from when Tier2 takes over?
↧