I know there are some Telus employees on here that from time to time help out frustrated customers. If you are one of those people please respond and I will PM you my account details. Here is my issue:
Moved into a brand new home just over a year ago. I am in the greenfield community with Fiber to my home with a lucent ONT in my basement. Getting services hooked up was a huge pain with CSR's insisting I could only get DSL service. I don't remember how but I finally got a phone number to the FTTH group who was able to set everything up for me no problem. I was told I could get up to 100Meg service at my place but I chose 50Meg at the time.
Fast forward to today I was trying to inquire about going up to 100meg or faster service and am being told 50meg is the max for my location. So has something changed? I am positive I am on CE equipment so where is this new speed limitation coming from? When I asked to talk to the FTTH group the CSR's both times have said that group doesn't exist and I am getting very frustrated. One CSR even tried to tell me I have a DSL circuit.....Please help if you can.
Thanks
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