Throttle for heavy users during congestion | june 15 2014

http://www.telus.com/en/bc/get-help/service-updates-changes/internet-and-email/article.do?topic=&subtopic= Internet Traffic Management Policy Effective June 15, 2014, TELUS will begin using a new technical measure to manage Internet traffic on small portions of our network to ensure our customers have the best Internet experience possible. What this means for you Most customers will not experience any change. This change will only impact a small number of our customers in communities where demand for Internet usage is greater than the available network capacity. Only at times of congestion, a small number of customers using the most bandwidth will be affected and may notice slower speeds. This will allow us to provide the majority (upwards of 80%) of customers using less bandwidth with a better experience and more consistent Internet speeds. At TELUS, we are continually investing in our networks and are working hard to alleviate congestion from all affected communities. We know a reliable Internet experience matters to you, and we’re on a continuous journey to provide you with the best service possible. To read more about TELUS’ Internet traffic management policies click http://www.telus.com/en/bc/get-help/service-updates-changes/telus-internet-traffic-management-policy/support.do TELUS Internet Traffic Management Policy What is TELUS’ Internet traffic management policy? Effective June 15, 2014, TELUS will begin managing Internet traffic on small portions of our network to ensure our customers have the best Internet experience possible. What this means for you Most customers will not experience any change. This change will only impact a small number of customers in communities where demand for Internet usage is greater than the available network capacity. Only at times of congestion, a small number of customers using the most bandwidth will be affected and may notice slower speeds. This will allow us to provide the majority (upwards of 80%) of customers using less bandwidth with a better experience and more consistent Internet speeds. At TELUS, we are continually investing in our networks and are working hard to alleviate congestion from all affected communities. We know a reliable Internet experience matters to you, and we’re on a continuous journey to provide you with the best service possible. Why is TELUS applying traffic management policies? Canadians are relying on the Internet for more and more of their communications and entertainment needs. At TELUS, we’ve experienced this trend first hand and witnessed Internet traffic double on our network over the past two years alone as customers enjoy increasing amounts of HD video and interactive content online. We understand that our customers want reliable access to high quality Internet and invest heavily in our networks every year. We are continually investing in our networks and are working hard to keep pace with demand and alleviate congestion from all affected communities. In select areas we will be temporarily managing Internet traffic during peak periods of use until we have completed the necessary network builds, expansions, and upgrades to meet customer demand. We’ve put this change in place because we want all of our customers to have a great Internet experience. How does this policy impact Internet traffic? We manage Internet traffic by identifying congestion on portions of our network. At times when congestion is present, our traffic management practices work to ensure Internet traffic is split fairly among all customers. This practice measures overall Internet usage in a given area over a recent interval of time. Only at times of congestion, TELUS will redistribute network capacity across all users by temporarily reducing the speed of the few heavy users; this will provide better speeds to the majority of other customers (upwards of 80%). This ensures that Internet capacity is distributed fairly amongst all users. This measure treats all types of Internet traffic equally; it does not discriminate by content or application. Does this change impact me? Most customers will not experience any change. This change will only impact a small number of our customers in communities where demand for Internet usage is greater than the available network capacity. As of June 15, 2014 TELUS will be managing Internet traffic during times of congestion on portions of our network in the following communities:* Armstrong Grand Forks Port Hardy Ashcroft Grimshaw Port McNeill Blackfalds Hazelton Rocky Mountain House Cold Lake Innisfail Salmo Clearwater Kaslo Slave Lake Drumheller Lloydminster Salmon Arm Duncan Lumby Smithers Denman Island Millet Stettler Drayton Valley Merritt Tofino Didsbury Nakusp Terrace Elkford Nelson Turner Valley Elk Point Oliver Vulcan Fort St John Pender Harbour Vermilion Grand Centre Ponoka Westlock Wetaskiwin We’re on a continuous journey to improve our services and provide you with the best experience possible. If you have any questions about this change, we’d love to hear from you. Chat live with one of our representatives at telus.com/chat * Communities impacted by traffic management practices are subject to change without notice. -- When peasants own the government, there is freedom. 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