Hi, a little bit of a back story here.
I changed around a few themes with my Optik TV online and the changes never came through to my tv. I assume this is because at the time I was not using the Actiontec router supplied by Telus. I have since added a switch from the modem and from the switch it goes to the Actiontec which in turn connects to the digital tv boxes and the switch also goes to my Netgear router which then handles the wireless and wired computer connections. I believe this works fine as I have 2 different ip addresses from Telus.
I have contacted Telus and asked them to update my channel selection 2 more times and so far nothing has changed. I even asked them to update the firmware on the Actiontec v1000h but the tech said that he was unable to get in contact with the unit. I have also plugged in only the Actiontec directly to the modem and the digital boxes into the Actiontec and the channels still were unable to be updated, nor was the Actiontec able to be "reached" by a tech.
Any advice or tips, I have no problems with my service other than trying to change a few themes around and I am unable to. And the fact that Telus is unable to see the Actiontec v1000h may be part of the problem.
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