I was suppose to have a tech over Friday to upgrade my internet to the Telus 50. After the appointment time passed and no one showed I called Telus to find out that appointment was cancelled (they never told me and I had to skip work to stay home that day).
They promised that with my current setup they could remotely upgrade my line. Well for the past 24 hours this has been my internet speed (when it is actually working):
http://www.speedtest.net/my-result/3276725560
I phoned and talked to 2 different people only to be told that this is part of the upgrade and I should wait until Sunday for it to finish.
What remote upgrade takes more than 24 hours? I currently have a fiber hub and the Actiontec in my house and I need my internet back soon because 2 of my sons need that connection for their school work.
Any idea what is happening and is there a solution? Thanks.
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