So I got a call from Telus while I was at work today telling me that they were sorry but that my scheduled appointment for Friday to upgrade to 50mbps had been cancelled because the hardware out here was not supporting it just yet. This would be fine if it wasn't the second time it happened. I had called about a month ago and had gone through the whole process and even taking a day off from work to wait for a technician to show up. They cancelled the night before.
So I called on Monday this week , the lady said it was definitely available and she'd have a technician over as soon as possible. I went ahead and booked the day off from work yesterday. Low and behold.. appointment is cancelled again. So now I've lost 2 days worth of work and now I'm wondering what to do. Am I going to go through the same process again the next time I call ? Anyways sorry for the rant , I'm a little ticked off that they jumped the gun not once but twice.
↧