Figured I could make an account and post here.
Start with the TL:DR Is there telus 50 in Red Deer?
Alrighty, started on Monday.
We were changing some of our plans with telus. Removed some channels from the TV and that was all fine and dandy. We also decided to upgrading the internet because currently it really sucks to play games on less than 1 upload and having a minimum of 30 ping to the closest places. We check the availability of the telus 50 and it says its available, great! Only $25 more for 3x download and 10x upload.
They call us the next day to confirm it. They said the tech will be out Friday between 9 and 10 am. Awesome!
Well It's Friday and I move everything around so the guy/girl has access to the phone jack and my desk isn't going to be in the way. 10 rolls by, maybe hes a little late. 11 rolls by and i've never had someone be this late this. I hop online to chat just to ask how late they can be. He cant help me, gives me two numbers because the 1-888 number wouldn't accept my telus phone number. Lady sends me to tech support. He says he cant find anything, I give him the reference number and then after about 30 'interesting' he tells me my order was canceled, 50 is not available in my area.
Why say its available in my area then say its not? if it wasn't available then shouldn't the person that called have said so instead of putting it through? I went searching and there are other ISP's that use telus's network and they also say that their 50 download/10 upload is available in my area but it costs more and then without the bundle for tv and phone those would also go up.
I probably wouldn't be as if they called and said that it was canceled instead of making me wait and prepare for a person that's not coming.
↧