Well, this was unexpected.
Two days ago my Optik PVR refused to play back any recordings. I did the usual - restarted the PVR and after rebooting it would get stuck on the initializing screen. A cold reboot, reboot of the modem didn't resolve anything.
A phone call to Telus tech support had me go into the diagnostics menus which ended up with the box stuck on the screen with the big red X. RIP one PVR.
A tech came out the next day to replace the PVR (and the Actiontec just in case).
I was resigned to the loss of a few recordings but more importantly I was dreading having to recreate a very long list of series to be recorded.
Much to my surprise, and to the surprise of the Telus tech, my entire list of series to be recorded showed up on the new PVR.
So, my question is - where did the PVR get the list from? Is this a known feature? My best guess is that it might have something to do with the Optik TV remote record service i.e when I registered to use it my series list was automatically synched to my account in the cloud so it could be retrieved by the new PVR.
Or is this a standard feature that everyone else knows about that somehow I missed?
Either way, a tip of the hat to Telus on this one. As well, this was my second Telus tech visit since install and I have to admit they seem to be doing a very good job in setting standards for their contractors.
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