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Telus not fixing high jitter/packet loss,

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They said its not on my end its the servers on pingtest. i find that highly impossible as i tested 5-8 servers. i get around 13-18% packet loss, 40-100 ping and 60-200 jitter on servers where i should have 20-30ms and 0-3 jitter MAX. support just kept saying that it was fine. i am unable to play my games, watch streams, and talk in skype with certain people

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