We have both our internet and landline phone hooked up to an Alcatel-Lucent ONT provided by Telus. It’s worked fine for years, but in the last month it seems to be rebooting on its own about once a week. When it reboots, we lose both internet and phone service.
The last time it happened I went to check the lights on the ONT, and the power/WAN lights were red for about 10-20 seconds before returning to their normal green. Then about another 30 seconds before internet and phone service were working again.
Do I need to get a replacement ONT from Telus? Any other possible causes for this problem?
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