Okay, so I am a big apple fan. And we have a few iPhone's in the house, as well as the current iMac I am using. We were previously with Shaw for Cable, Telus for phone, and Nucleus (TELUS Reseller) for Internet. Our Internet with Nucleus maxed out at 690KB/sec downstream though (But we only had their 6Mbps package.) And I am very close to the DSLAM here.
Now with TELUS Turbo 25Mbps, I downloaded a torrent at 1.4MB/sec.. that was the first time I've ever seen that speed! :)
Anyway, had the installer come over today, I am in NW Calgary BTW. Not even a full block from the DSLAM here. Anyways, he brought the Actiontech Router/Modem, and installed the 3 boxes, although we are short 1 box, but i phoned the 310-MYTV because the tech never gave us our email addresses, or even our main login information to login to the account to make changes, etc. And I also don't understand why my iPhone5 will not connect to the ActionTech wireless router.
Now, what the tech did, was hooked up the ActionTech to my Apple Airport Extreme Router. But from the Wireless selection, I have to use their TELUS**** whatever to connect to the Internet on my iMac. They have really good encrypted passwords. But, is there a way to still be able to use my Apple Airport as a Router? Because I can't even connect my printer to the router. I can LOGIN to the router, the tech gave me the login/pass for all that. So I can LOGIN to my router, and I know what my Router password is, but everytime I try to connect my iPhone to the Router, it says "Unable to Join." Is there a firewall on these Router, defaulted only to allow one MAC Address or device to connect at a time, or what do I have to change? I wonder if I reboot my computer, and try to login to Airport. Because I can still connect to my Apple Airport Router, just when I do, the Internet doesn't work at all. (Even though its connected to the ActionTeck (Modem/Router)).
But, there were a few errors in the TV package we got, some channels are missing that we should have, etc. And a CS Rep on the phone was not very helpful at all, and said he couldn't do anything or even give me my login information until 24-48 hours goes by, until the account "drops" he said. But he couldn't even help me setup the main login information so I can create email addresses, etc. You can do that with TELUS right? Like with the admin account (which is me), but I don't even know what my TELUS email login or password is.. I guess I'll just have to be patient and wait to find out how this all works.
I also have a question.. on TELUS you cannot get the Spokane channels, like you can on Shaw, is it all routed to Seattle instead of Spokane? Thats about the only thing I miss about Shaw.. was the Spokane channels, and KAYU FOX. Just because I used to go down to Spokane every summer. :)
My apologies for the long post. But if there are any TELUS Techs out there that could give me a hand, or any other Telus savvy people out there, that would be GREATLY appreciated. Thanks again. :)
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