Hello,
I was looking at the current deals Telus is offering and noticed they are offering bundled internet and home phone. I have a few questions in regards to the bundled promotions I hope someone can answer so it will make my call with Telus go a little more smoothly.
A bit of background first. I have been with Telus for almost 20 years with home phone and internet. Currently I have been paying separately for both home phone and internet 6 (an older, not currently advertised package). The charge for the phone is $44.54 and $52 for the internet. In the past, whenever they have had new offers which would lower the total monthly charge or increase the speed for no additional charge etc, I've always had to contact them about it and have them make the proper changes.
Questions:
1) Does anyone know how long (years) Telus has offered to bundle home phone and internet, if so is there any archived information I can look at for the previous pricing and details?
2) Have I been getting ripped off over the years if they've offered bundled home phone and internet without my knowledge? Even looking at the pricing for just home phone on their website shows that it is about half ($25) of what I am currently paying.
3) When you bundle home phone and internet, do you still pay for both the phone and internet? Current pricing being $58 for internet and $35 for home phone when bundled respectively (both $5 off). Their website is a bit vague on this.
4) Being a loyal customer and them not contacting me when pricing/deal/package changes occur, What are the chances of them throwing in something free like extra data per month or second tier internet for first tier pricing? Who do I need to talk to about this sort of thing?
Please let me know if I've misunderstood anything about their pricing and deals they currently have.
Thank you
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