I have been a lifelong Shaw internet customer (since it was first introduced in Calgary as the @HOME service - approx. 1996???). I have remained with them even thru moves from Calgary to Winnipeg and now more recently to Kelowna.
Shaw has recently announced that on August 1st they are raising internet rates again and I've reached the point where I decided I would switch to Telus for better pricing. I am located in Kelowna and fibre was recently (about two months ago) pulled into my condo unit.
So, I called the number I found on their fibre web site and was greeted with a voice recording telling me to stay on the line and my call will be answered. 30 seconds later I get a ringing tone on my phone and a second voice recording telling me that their hours of business are from 9:00AM until 8:00PM - this was at 3:00PM MDT. The recording went on to say they could not take my call at this time and to leave a message or call back later. I dislike leaving messages so I hung up and decided to try ordering via the web.
Went to their internet plans page and clicked on "check availability" and I was asked whether I currently had any Telus services and to enter my address, then clicked on "next" -- for the next 3 minutes I waited while my browser flashed "checking" on my screen. I finally gave up and closed the browser page.
I will try once again tomorrow, but as the title says, I AM NOT IMPRESSED at all with these initial contacts and I am left wondering ...
Does Telus really want my business or not?
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